Shipping and Delivery Policy

Last updated: September 8, 2026

This Shipping and Delivery Policy applies to orders placed through ridfnve.shop, operated by DANFOSS A/S.

1. Delivery Area

We currently deliver to addresses within Germany.

Customers must provide a complete and accurate delivery address when placing an order. Orders containing an incorrect, incomplete, or unsupported delivery address may be delayed or canceled.

2. Shipping Costs

We offer free standard shipping on all orders.

There is no minimum purchase requirement. Any additional delivery charges for special shipping services, where available, will be clearly displayed before the order is completed.

3. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received and verified.

Business days are Monday through Friday and exclude weekends and public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day. Processing may take longer during periods of high order volume, payment verification, or limited product availability.

4. Estimated Transit Time

After an order has been dispatched, the estimated transit time is:

8–15 business days

5. Estimated Total Delivery Time

The estimated total delivery time, including processing and transit, is approximately:

9–18 business days

All delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier capacity, weather conditions, public holidays, transportation disruptions, customs procedures, or other circumstances beyond our reasonable control.

6. Shipping Method

Orders are shipped as parcels through our selected delivery partners.

The specific carrier may vary depending on the destination, parcel size, product availability, and the logistics service available when the order is dispatched.

7. Order Confirmation

After placing an order, customers will receive an order-confirmation email at the email address provided during checkout.

Please review the order and delivery details carefully. If any information is incorrect, contact us as soon as possible.

8. Shipment Confirmation and Tracking

Once the order has been dispatched, we will send a shipping-confirmation email.

Where tracking is available, the email will include a tracking number or tracking link. Tracking information may require 24–72 hours to become active after dispatch.

9. Delivery Delays

Carrier delays may occasionally occur due to public holidays, severe weather, customs procedures, transportation disruptions, high order volumes, or other circumstances outside our control.

If your shipment has not arrived within the estimated delivery period, please check the tracking information first and then contact us for assistance.

10. Incorrect or Incomplete Addresses

Customers are responsible for providing a correct and complete delivery address.

If you notice an error in your delivery information, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

11. Failed Delivery and Unclaimed Parcels

If delivery is unsuccessful, the carrier may attempt redelivery or deliver the parcel to a local collection point.

Customers are responsible for following the carrier’s instructions and collecting the parcel within the specified period.

If a parcel is returned to us because it was unclaimed, refused without an approved return request, or addressed incorrectly, we will contact the customer to discuss redelivery or a refund. Any additional costs will be handled in accordance with applicable law.

12. Lost Shipments

If the tracking information indicates that the parcel may be lost, please contact us at tragessercanionze219@gmail.com.

We will review the shipment information and, where appropriate, contact the carrier to open an investigation. A replacement or refund will be arranged after the investigation confirms that the parcel was lost.

13. Damaged Shipments

Please inspect your order immediately after delivery.

If the parcel or product arrives damaged, contact us as soon as possible at tragessercanionze219@gmail.com. Please include your order number and clear photographs or videos showing the damaged packaging and product.

We will review the information and provide an appropriate solution in accordance with applicable consumer-protection laws.

14. Customs Duties and Taxes

Orders delivered within the applicable sales area may be subject to taxes or charges required by law.

If customs duties, import taxes, or other government charges apply, responsibility for these charges will be determined according to the delivery destination and applicable legislation. Any known charges collected by us will be shown during checkout.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will attempt to accommodate the request, but we cannot guarantee changes or cancellations after an order has entered processing or has been dispatched.

16. Contact Information

For questions regarding shipping, tracking, delayed deliveries, lost parcels, or damaged shipments, please contact us:

Store name: ridfnve.shop
Operating company: DANFOSS A/S
Email: tragessercanionze219@gmail.com
Registered business address: Ulsnæs 1, 6300 Gråsten, Denmark
Company registration number (CVR): 20165715